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Data Hub V2: New upload flow & creating journeys from the hub

We're pleased to announce significant improvements to the Data Hub, designed to simplify how teams manage and utilize customer research.

Improved Upload Experience

  • Redesigned interface with a full-screen modal for better visibility
  • Enhanced text pasting functionality allowing for multiple sources in a single session

Direct Journey Creation

  • Create journeys directly from your existing research in the Data Hub
  • Combine historical and new research in one streamlined workflow

Works with Qualtrics Workflows

  • Seamless connection with Qualtrics survey data
  • Automatic synchronization of new survey responses
  • Simple management and renaming of survey sources

Why we think you’ll love it

  • Improved Efficiency: Begin with your research data rather than starting with empty journey templates, creating a more intuitive workflow that matches how teams naturally approach customer experience projects.
  • Better Resource Utilization: Leverage existing research more effectively by making it immediately accessible and actionable within your journey mapping process.
  • Enhanced Collaboration: Create a central repository for all customer insights that can be easily accessed and utilized by cross-functional teams.

Coming Soon

In our continued commitment to improving the research management experience, we're developing source-specific insight mining capabilities and automated AI tagging to further enhance insight discovery and organization.