{"time":1764774834411,"blocks":[{"id":"jIo5gJfe-U","type":"header","data":{"text":"Medallia integration. Connect feedback with journeys","level":2}}],"version":"2.26.5"}
{"time":1764774834411,"blocks":[{"id":"dBkY4D8roL","type":"paragraph","data":{"text":"You can now bring CSAT, NPS, and other Medallia metrics directly into TheyDo. "}},{"id":"BBfTzJPlCc","type":"paragraph","data":{"text":"See how real customer sentiment maps to key journey moments and track experience trends over time. It’s one more step toward a complete picture of your customer experience."}},{"id":"A4h575IpOV","type":"header","data":{"text":"How it works:","level":3}},{"id":"LRD6wTOnvF",
What's new
Medallia integration. Connect feedback with journeys
You can now bring CSAT, NPS, and other Medallia metrics directly into TheyDo.
See how real customer sentiment maps to key journey moments and track experience trends over time. It’s one more step toward a complete picture of your customer experience.
How it works:
Once the Medallia integration is enabled in the settings> integrations page, you can:
- Select Medallia as a data source when adding or creating a new metric.
- Choose the relevant program and survey question from your Medallia account.
- Sync your data — and instantly see how key experience metrics evolve over time inside your journeys.
This update completes our experience metrics offering by letting teams connect quantitative insights more seamlessly, helping everyone make customer-centric decisions backed by real feedback.
More information in the Help Center.