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{"time":1774530629102,"blocks":[{"id":"cswpGwpAZ4","type":"paragraph","data":{"text":"By combining Medallia feedback with journey data already in TheyDo, teams get a more complete view of the customer experience — bringing together what customers do, how journeys perform, and what customers are actually saying."}},{"id":"u_wyjyYl5o","type":"paragraph","data":{"text":"What’s included for surveys:"}},{"id":"I5tztakWvo","type":"list","data":{"style":"unordered","items":["Select an Experience Progra
What's new
Medallia surveys are now available
By combining Medallia feedback with journey data already in TheyDo, teams get a more complete view of the customer experience — bringing together what customers do, how journeys perform, and what customers are actually saying.
What’s included for surveys:
- Select an Experience Program and relevant fields + filters such as product dimensions from Medallia integration settings
- Sync survey responses (quotes) daily into Data Hub
- Create and/ or continuously enrich Medallia-fed journeys
A few Medallia-specific notes:
- Medallia’s terminology
- “Experience Programs” are what we would usually think of as survey programs
- • “Fields” can refer to questions, filters, or other survey attributes
Watch how this works 👇